Honesty and Care

In December I went to see one of my first clients from way back when…in 1996 when I was still working in the travel industry.

Now, 23 years later, they are still my client. The owner and founder has been incredibly loyal to me, and I am hugely grateful. I know I do put out the red carpet for my clients, and I love and enjoy it, but of course, in 23 years things do go wrong.

I have been called into Konrad's office more than once with clear instructions as to what will need to happen to rectify and with a future warning - this cannot happen again.

I remember one time we had a group of people in London; the hotel was overbooked and London was full - the 3 tenors I think were in London at the same time as Wimbledon or the Chelsea Flower Show I am not sure. Anyway, the hotel decided not to inform my agency and just booked 8 couples into 4 quad rooms – yes, 2 couples from a group had to share 1 room!

With hindsight I am sure they are now laughing about this, but believe me, at the time when I was told on Monday morning, it was not funny and no one was laughing.

Thankfully, we were able to sort it. It was these and some other stories, that helped forge a lifelong friendship and partnership. I am a little bit proud to say that after so many years Konrad's company is still my client! Thank you!

Remember - give your best! Things happen that are beyond your control but always put your clients first!

Be honest! Think of small things that will make a difference!

Always listen and always let your clients no matter how big or small know that you truly care!